Inquiries
How to inquire Please make sure all your questions are clear and specific. Note that we will only make use of your personal information to answer your questions and for no other purposes. We will not be able to respond to anonymous e-mails or those without contact information.
Use of personal information All the personal information that we receive from our guests will be carefully handled and we will manage it properly in order to prevent leaks, modifications, breaks, losses and inappropriate access. We will not disclose personal information to a third party unless required by an official request due to a legal investigation associated with legitimate, governmental administrations.
Reservation
To customers who made reservations before November 30, 2025
Effective December 1, 2025, our website reservation system has changed. For any reservation changes or cancellations, we kindly ask that you contact us by phone. We appreciate your understanding and cooperation.
Phone Reservations and Inquiries
+81 599-21-8111

